In this section you can find frequently asked questions from our guests and their answers. This will make your stay more easy and fun.

CODE PROGRAMMING

1.Remove the battery cover on the back door of the safe.
2.Press the red button (on the inside of the door).
3.You will hear a short beep and see a yellow LED light up.
4.Enter the 3 to 8 digit code you want to use.
5.Press "E" to confirm.

OPENING THE SAFE

1.Enter your program code.
2.Press the "E" key and the green LED will light up.
3.Turn the handle clockwise and open the safe.
If you enter an incorrect code, press "C" to cancel it.

CLOSING THE SAFE

Close the door and turn the handle counterclockwise.

CAUTION: If you enter an incorrect code 3 times, the lock will lock for 20 seconds.

You can use "late departure" service after 12:00.

The service can be ordered at the Reception and confirmed the day before departure.

Prices of the service:

Till 16:00 55 bgn

Till 18:00 75 bgn

After 18:00 we have to charge full night

All payments at the hotel are made in BULGARIAN LEVS (BGN). For your convenience, you can exchange your currency at the Exchange Office at the hotel reception. The working hours of the desk are from 9:00 to 22:00

All payments can be made cash or by card, accepting Visa, Mastercard and Maestro